Refund Policy
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This policy explains when and how you can get a refund for a purchase from BlacksheepMind, including our 30-day money-back guarantee on ebooks (section 2). It forms part of our Terms of Service and does not affect any rights you have under the consumer laws of the country where you live.
1. Digital products and instant access
Our ebooks are digital content you can start reading in your browser as soon as your payment is confirmed. Because access is immediate, refunds are not automatic: we review every request individually under the rules below.
If you live in the EEA or the UK, you normally have a 14-day right to cancel online purchases. For digital content, that right ends once access begins, provided you asked for immediate access and acknowledged this at checkout. Our 30-day guarantee below still applies to you.
2. Our 30-day money-back guarantee on ebooks
You can ask for a full refund on an ebook within 30 days of buying it, as long as you have read less than 10% of the book. We measure this by the furthest page you have reached in our reader. This gives you room to try a book risk-free, while protecting our authors from “read it, then claim it back.”
The guarantee is limited to one refund per customer per product.
Requests made after 30 days, or after you have read more than 10% of the book, fall outside the guarantee. We review them case by case, and any refund is at our discretion.
3. Coaching
Coaching is not covered by the ebook guarantee.
Fully booked: we only accept a limited number of coaching bookings each month. If the last place was taken just before your payment arrived, we cannot take your booking, and we refund your payment in full automatically. You do not need to ask, and we will confirm by email.
Other coaching refunds: if you change your mind before your first session is held, contact us and we will review your request. If we cannot offer you a session time within a reasonable period, we will refund you in full. Sessions that have already taken place are not refundable, except where the law requires.
4. How to request a refund
Email [CONTACT EMAIL] from the email address on your account, including your order reference and the reason for your request. We reply within 7 business days.
An approved full refund ends your access to the product that was refunded.
5. How refunds are paid
Refunds go back to your original payment method (card, Apple Pay, Google Pay or Link) through Stripe, in the currency you were charged. They usually appear within 5 to 10 business days, depending on your bank.
If your bank converted the payment from another currency, the amount you see back may differ slightly because of exchange rates or bank fees. We cannot control these differences.
6. Disputes and chargebacks
If you open a dispute or chargeback with your bank, we suspend access to the product involved while it is investigated. Please contact us first: most issues are solved much faster directly with us than through a bank dispute.
7. When refunds are not available
Purchases whose access was suspended or removed because the Terms of Service were broken (for example, through account sharing or scraping) are not eligible for a refund.
8. Your legal rights
Nothing in this policy limits rights you have by law. If a product is faulty or not as described, you may be entitled to a repair, replacement or refund under your local consumer law, regardless of the time limits above.